We are a proud Australian company and we ship orders via Australia Post eParcel to Australia & New Zealand.
Our service currently offers free shipping of your Waist Trainers in Australia & New Zealand for orders over $60.
*COVID-19 UPDATE* We are still shipping daily. We are however receiving some delays with Australia Post no longer guaranteeing postage times.
Tracking advice from Australia Post provided and will be sent to the primary email made with your order. You will receive tracking details within 1-2 business days if your order is in stock.
We dispatch all orders daily (Monday to Friday).
Most exchanges are due to wrong sizing. We recommend measuring your waist & selecting your size based on our size guide for our trainers. When in doubt, choose one size up as our waist trainers have 3 hooks which will allow you to adjust to a smaller fit.
We are happy to exchange your waist trainer as long as it is unworn, unmarked and can be sent back in the original plastic packaging (with barcode) within 10 days of receiving the item. Delivery to us is at your expense but we’ll be happy to deliver your exchange to you at ours.
*COVID-19 UPDATE* Exchanges will be processed up to 10-15 business days when received to us. The exchange turn-around time has increased due to increase hygiene controls and limiting our trips to the Post Office as per NSW Health advice.
To organise an exchange, please download the Returns & Exchanges Form below
We cannot accept returns on worn or marked items for hygienic reasons.
FAULTY ITEMS & GUARANTEE
We take a lot of pride in our products being high quality, so if you receive a product which you believe is faulty or you have received damaged, please contact us and supply a quick explanation of the fault and photograph/s for us to exchange this for you.
We guarantee all our items and will replace or refund your waist trainers should a fault occur. This will not include wear and tear and subject to whether the garment has been washed per instructions.
RETURNS AND EXCHANGES FORM | WAIST TRAINERS AUSTRALIA
Please click on the following link to download,
print and complete to include with your return (any further questions
please email firstname.lastname@example.org):
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